Privacy Policy

At Eloomm, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you share with us.

 

1. Collection of Personal Data

We collect personal data when you interact with our website (https://eloomm.ma). These interactions may include:

  • Newsletter subscription: when you enter your email address in the footer form to receive our newsletter.

  • Customer account creation: when you complete a form to create a customer account on our website.

  • Online orders: when you place an order on our website, we collect your postal address to enable delivery.

The types of data we may collect include:

  • First and last name

  • Email address

  • Login details (username and password)

  • Postal address for orders and deliveries

  • Any other information voluntarily provided

 

2. Use of Collected Data

We use your personal data only within the limits permitted by law and for the following purposes:

  • Managing your newsletter subscription and sending you news or special offers

  • Creating and managing your customer account

  • Processing your orders and arranging delivery to your address

  • Improving your user experience on our website

  • Responding to your questions and comments

 

3. Consent

By submitting your information through our forms (newsletter subscription, account creation, or online order), you explicitly agree to this Privacy Policy. This acceptance is required to validate your registration or order.

You may withdraw your consent at any time by contacting our customer service or by using the unsubscribe links included in our communications.

 

4. Data Sharing

We do not share your personal data with third parties without your consent, except in the following cases:

  • To comply with legal obligations

  • With trusted service providers who assist us in operating our website or carrying out certain activities, such as order delivery

 

5. Data Protection

We implement appropriate technical and organizational measures to ensure the security of your data and to prevent unauthorized access, alteration, disclosure, or destruction.

 

6. Data Retention

Your personal data is stored only for as long as necessary to fulfill the purposes outlined above or as required by law:

  • Newsletter data is retained until you unsubscribe

  • Customer account data is retained as long as the account remains active

  • Order-related data is retained as long as necessary to ensure delivery and to meet legal or accounting obligations

 

7. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

  • Access: request access to your personal data

  • Rectification: correct inaccurate or incomplete data

  • Erasure: request deletion of your data, subject to legal requirements

  • Objection: object to the processing of your data for legitimate reasons

To exercise these rights, please contact us at: traiteur@eloomm.ma

 

8. Cookies

Our website uses cookies to enhance your browsing experience. In particular, we use Google Analytics for statistical tracking of website visits. You can manage your cookie preferences through your browser settings.


9. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page along with the update date.

Last updated: 09/01/2025


For any questions regarding this Privacy Policy, please contact us at traiteur@eloomm.ma or by mail at:

Eloomm
Almazar Shopping Center
Route de l’Ourika
40000 Marrakech
Morocco